Acceptable Use Policy
Permitted and Prohibited Uses
Proper Use of Services
You shall not use the Services for any illegal, fraudulent, improper, or abusive purpose or in any way that:
- Interferes with Kinetic VoIP’s ability to provide high-quality Services to other customers.
- Prevents or restricts other customers from using the Services.
- Causes damage to Kinetic VoIP’s or other customers’ property.
If Kinetic VoIP determines that you are using the Services in violation of this Agreement, Kinetic VoIP may, at its sole discretion, terminate your service and charge you any applicable fees for the Services used, plus damages caused by your improper use.
Prohibited Uses
Prohibited uses include, but are not limited to:
- Engaging in illegal, obscene, threatening, harassing, defamatory, fraudulent, infringing, or deceptive behavior.
- Sending unsolicited messages or advertisements, including email, voicemail, SMS, or faxes (spamming).
- Collecting or harvesting information about others without consent.
- Transmitting harmful software such as viruses, worms, malware, spyware, or similar programs.
- Engaging in Caller ID spoofing, forging email/SMS headers, or misleading others about the origin of communications.
- Violating intellectual property rights of third parties.
- Violating U.S. or foreign laws regarding the transmission of technical data or software.
- Using Services beyond what is considered normal business use, including sharing a single VoIP line among multiple users.
- Interfering with or disrupting other customers’ use of the Services.
- Bypassing or exploiting any part of this Use Policy.
- Storing PHI (Protected Health Information) on a non-temporary basis without activation of the Kinetic VoIP HIPAA Conduit setting.
Customer Responsibilities
You are solely liable for any transmissions sent and data stored under your account. You agree to comply with all Kinetic VoIP policies, procedures, and agreements related to the Services. You shall not attempt to gain unauthorized access to the Services, accounts, computer systems, or networks.
Contract Terms and Financial Obligations
Contract Term
The term of this agreement begins when the service is activated. It will continue as outlined in the agreement, including any renewal provisions specified.
Auto-Renewal of Agreements
All service agreements, whether verbal, written, or associated with free equipment, will automatically renew on an annual basis.
Early Termination
If you terminate service before the end of your contract term, you will be responsible for a termination fee equal to the remaining balance of your contract.
Reduction of Active Lines
If you reduce the number of active lines, a revised service rate will be negotiated, and a new contract will be issued to reflect the updated terms.
Porting Numbers Away
If you port a number away from Kinetic VoIP while under a contractual agreement, you will remain responsible for fulfilling all financial obligations under the contract, including any remaining balances.
Compliance with Laws and Regulations
Your use of the Services is subject to all applicable local, state, national, and international laws and regulations, including those governing:
- Account collection
- Export control
- Consumer protection
- Unfair competition
- Anti-discrimination
- Securities laws
- False advertising
Unlimited Service Plans
Terms of Unlimited Plans
Kinetic VoIP offers certain plans on an “unlimited” basis, which:
- May only be used for normal business purposes.
- Are intended for one-on-one dialogue between two individuals per line.
- Exclude international calling unless an additional fee is paid.
- Are assigned on a “one user per line” basis, meaning only one registered user may use the Services per line.
Prohibited Uses for Unlimited Plans
Unlimited plans may not be used for:
- Trunking or forwarding calls to multiple simultaneous lines or PBX systems.
- Sending bulk/junk voicemail or faxes (100+ messages at once).
- Bulk call-in services such as customer support or hotline services.
- Auto-dialing or predictive dialing software.
High Usage and Service Impact
Excessive use of the Services may impact Kinetic VoIP’s ability to provide high-quality service to all customers. If your usage is deemed excessive, Kinetic VoIP may:
- Suspend or terminate your account.
- Convert your plan to a metered calling plan with significantly higher rates (with prior notice).
Policy Modifications
Kinetic VoIP reserves the right to modify, amend, or add to this Use Policy at any time, at its sole discretion.