Acceptable Use Policy

You shall not use the Services for any illegal, fraudulent, improper, or abusive purpose or in any way that interferes with Kinetic VoIP’s ability to provide high-quality Services to other customers, prevents or restricts other customers from using the Services, or damages any of Kinetic VoIP’s or other customers’ property. If Kinetic VoIP finds that You are using the Services for anything other than the permitted uses in this Agreement or for any of the prohibited uses in this Agreement, Kinetic VoIP may at its sole discretion terminate Your Service and charge You any applicable fees for the Services used plus damages caused by Your improper use.

Prohibited uses include, but are not limited to:

  • Behavior that is illegal, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious, or invasive of another’s privacy.
  • Sending unsolicited messages or advertisements, including email, voicemail, SMS, or faxes (commercial or otherwise) (“spamming”), or otherwise sending bulk and/or junk email, voice mail, SMS, or faxes.
  • Harvesting or otherwise collecting information about others, including email addresses, without their consent.
  • Negligently, recklessly, knowingly, or intentionally transmitting any material that contains viruses, time bombs, trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous.
  • Creating a false Caller ID identity (“ID spoofing”) or forged email/SMS address or header, or otherwise attempting to mislead others as to the identity of the sender or the origin of any communication made using the Services.
  • Transmitting any material that may infringe, misappropriate, or otherwise violate the foreign or domestic intellectual property rights or other rights of third parties.
  • Violating any U.S. or foreign law regarding the transmission of technical data or software exported through the Services.
  • Utilizing the Services in excess of what, in Kinetic VoIP’s sole discretion, would be expected of normal business use, including without limitation allowing more than one user to use a single VoIP line or using a single VoIP line in excess of what would be expected of a single user.
  • Using the Services in any way that interferes with other customers’ and third parties’ use and enjoyment of the Services or use the Services in any manner which disrupts, prevents, or restricts any other customer from using the Services.
  • Using or employing methods and/or devices that are designed or likely to take advantage of, bypass, exploit, or otherwise avoid this Use Policy.
  • Using the Applications or Services to store PHI on a non-temporary basis.
  • (If You are a HIPAA-Covered Entity) using the Applications or Services to transmit, receive, or store PHI without activation of the Kinetic VoIP HIPAA Conduit setting.

You further understand and agree that:

  • You shall be solely liable for any transmissions sent and data stored through the Services under Your Account, including the content of any transmission sent and data stored through the Services under Your Account.
  • You will abide by all applicable Kinetic VoIP policies, procedures, and agreements related to the Services.
  • You shall not attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks connected to the Services through password mining or any other means.
  • Any agreements for service verbal, in writing, or pertaining to free equipment will auto-renew annually.
  • Your use of the Services is subject to all applicable local, state, national, and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities laws, and false advertising).

In addition, some of Kinetic VoIP’s plans and other Services are offered on an “unlimited” basis. All unlimited plans:

  • May only be used for normal business use.
  • Are provided only for dialog between two individuals at one time per line.
  • Exclude international calling, which is available for an additional fee.
  • Are issued on a “one (1) user per line basis”, meaning that only one registered user may be assigned to use the Services for any one line.

Unlimited plans also may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses applicable to all Services):

  • Trunking or forwarding Your Kinetic VoIP number to (an)other phone number(s) capable of handling multiple simultaneous calls or to a private branch exchange (PBX) or a key system.
  • Spamming or blasting (e.g., sending one hundred (100) or more bulk and/or junk voicemail or faxes simultaneously).
  • Bulk call-in lines (e.g., customer support or sales call centers, “hotlines”, 900 numbers, sports-line numbers, etc.).
  • Auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place out-bound calls).

In addition, unusually high usage of the Services may impair Kinetic VoIP’s ability to provide high-quality Services to others and/or indicate unauthorized use of the Services, in which case Kinetic VoIP may suspend or terminate Your Account or, upon prior notice, convert Your Account to a metered calling plan that charges significantly higher usage rates.

Kinetic VoIP reserves the right to add to, modify, or amend this Use Policy at any time for any reason at its sole discretion.