FAQs

A cloud phone system, also known as a hosted VoIP (Voice over Internet Protocol) system, uses the internet to make and receive calls instead of traditional phone lines. It operates on cloud-based servers, offering flexibility, scalability, and advanced features for businesses of all sizes.

A cloud phone system works by routing calls over the internet using VoIP technology. Users connect to the system through IP phones, computers, or mobile devices, accessing features such as call forwarding, voicemail-to-email, and auto-attendants. We manage and maintain the system, eliminating the need for on-site hardware and maintenance.

Some benefits of a cloud phone system include cost savings, scalability, flexibility, advanced features, and reliability. It allows businesses to reduce costs, easily add or remove users, access features like call recording and analytics, and ensure reliable communication channels even during network outages.

Cloud phone systems are suitable for businesses of all sizes and industries. Whether you're a small startup, a growing mid-sized company, or a large enterprise, a cloud phone system can streamline your communication processes, improve productivity, and enhance customer service.

To choose the right phone system for your business, consider factors such as your budget, the size and needs of your organization, desired features, scalability, reliability, and compatibility with your existing infrastructure. It may also be helpful to request demos to ensure that the system meets your requirements.

Cloud phone systems offer a wide range of features, including but not limited to:

• Voicemail-to-email
• Call forwarding
• Auto-attendants
• Call recording
• Conference calling
• Mobile integration
• CRM integration
• Analytics and reporting

Cloud phone systems employ various security measures to protect user data and ensure privacy. These measures may include encryption, firewalls, access controls, and regular security updates. Additionally, reputable cloud service providers adhere to industry standards and regulations to maintain the highest level of security.

Cloud phone systems are designed to be user-friendly and easy to set up and manage. We offer intuitive web-based interfaces that allow users to configure settings, add or remove users, and access support resources with minimal technical expertise required. Additionally, customer support teams are available to assist with any questions or issues that may arise.

A reliable internet connection is essential for a cloud phone system to function optimally. We recommend a high-speed broadband connection with sufficient bandwidth to accommodate voice traffic. Additionally, a wired ethernet connection is preferred over Wi-Fi for optimal call quality and reliability.

Yes, we allow you to port your existing phone numbers to the new system. This process typically involves working with your service provider and may require some coordination and downtime during the porting process. However, once completed, you can continue using your existing phone numbers with your cloud phone system.

Kinetic enables you to assume numbers wherever you are. You can have a presence in multiple markets, allowing you to function nationally and keep the local touch using our virtual numbers.

Of course! We actually prefer to discuss Kinetic’s service with your IT consultant, whose expertise will be much appreciated as we collaborate on improving your network’s infrastructure.

Getting started with a cloud phone system is easy! Simply reach out to our team to schedule a consultation with one of our experts. We'll assess your business needs, recommend the right solution for you, and guide you through the setup process. With Kinetic, you'll be up and running with your new cloud phone system in no time!